The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 5 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We do not accept exchanges or returns if the product does not make it to you in the allowed shipping window. We are efficient in getting our products out in the said processing time and are not responsible for shipping delays.
We can offer insurance for an extra $2 to insure your purchase in an event of a lost or stolen package. My Gold Petal is not responsible for lost or stolen packages. If this happens please contact your local USPS, UPS or Fed Ex carriers.
We do not refund for packages that have delivered tracking. If the tracking says delivered and you have not received your package please contact the shipping provider. If you would like a replacement for a lost or stolen package we can offer 30% off of your replacement.
If your package is sent back to us we are happy to resend it out once a small shipping fee is paid by the customer. If the customer would not like the shirt returned to them we can off a 1/2 off refund.
Please understand we are a small company and can not take responsibility for unforeseeable shipping issues.
If the product is substantially delayed in shipping we will offer return per individual basis. We can offer a refund on shipping but not a full return on product because of shipping delays. Sorry for the inconvenience. Email us with any questions about shipping.
We love to make custom and personalized orders, that is what sets us apart. We can not accept returns or exchanges on these because the amount of time and effort is put in to them. All custom orders are made for a specific individual.
Please review sizing charts which are available when you scroll through the product images. If you have any questions about our sizing charts or what size may fit you please ask us and we can help pick out your size. We do not offer returns for sizing issues.
Please wash all apparel products on cold inside out and hang dry/dry on low heat. Do not apply heat to any decal areas of t-shirt. This may distort the print.
Yes! Message us and we will get back to you within 4 hours.
Our design team creates our unique designs. For application we use high quality, commercial grade plastisol prints or Heat Transfer Vinyl. They are then pressed with a commercial grade heat press.